melbets live Privacy Policy

1. Introduction

melbets live ("we", "our" or "platform") is an online gaming and betting service operated for users in Bangladesh. This privacy policy ("policy") explains what information we collect when you use our website, register, or use any of our services, how we use that information, and what steps we take to protect your privacy.

This policy is connected to melbets live's Terms and Conditions and both documents together form part of the agreement between you and us. By using our services, you are considered to have agreed to the data processing practices described in this policy. If you disagree with any part of this policy, please stop using our services.

2. What Information We Collect

melbets live collects user information from various sources. This information is used to improve the quality of our services and to ensure the security of your account.

2.1 Information You Provide Directly

During registration and account management, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• National ID number or passport number (for identity verification)
• Current address
• Payment-related information (bKash, Nagad, Rocket or bank account details)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Login time, session duration, and page view history
• Game play history, betting transactions, and account activity
• Device identification information (Device ID)

2.3 Information Received from Third Parties

In some cases we may receive additional information through third-party verification services or payment processors, which helps confirm your identity or prevent fraud. Such information collection is limited and for specific purposes only.

3. Purpose of Information Use

melbets live uses collected information for the following purposes:

1. Account Management and Verification: Confirming your identity, keeping your account active, and preventing unauthorized access.
2. Financial Transaction Processing: Completing deposits, withdrawals, and other financial activities. Ensuring the security of transactions via bKash, Nagad, Rocket, or bank transfer.
3. Customer Support: Providing live chat and email assistance to resolve your questions, complaints, or issues.
4. Security and Fraud Prevention: Detecting unusual activity and keeping the platform safe from multiple accounts or unauthorized activity.
5. Service Improvement: Analyzing user preferences to improve the platform's functionality and experience.
6. Legal Obligations: Complying with applicable laws and regulations and providing information to authorities where required.
7. Relevant Communications: Informing you about new features, bonus offers, or platform changes — but only when you have given consent for such communications.

4. Cookies and Tracking Technologies

melbets live uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences (language, theme, etc.).
• Analytical Cookies: Used to understand platform traffic and usage patterns.

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may limit some of the platform's functionality.

5. Sharing Information with Third Parties

melbets live does not sell your personal information or provide it to third parties for commercial purposes. Information may be shared only in the following limited circumstances:

5.1 Service Providers

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These parties receive only the information necessary to carry out their specific tasks and have no right to use it for any other purpose.

5.2 Legal Obligations

We may be required to provide information in response to a court order, legal claim, or valid request from a government authority. In such cases, only the minimum information legally required will be provided.

5.3 Business Changes

If there is a change in the ownership or structure of melbets live (such as a merger or acquisition), user information may be transferred to the new entity. In such cases we will notify you in advance and assurance of protection similar to this policy will be provided.

6. Data Storage and Security

The security of your information is our primary concern. melbets live applies industry-standard security measures.

6.1 Technical Security Measures

• All data transfers secured through SSL (Secure Socket Layer) encryption
• Sensitive information (passwords, payment details) stored in encrypted format
• Regular security audits and vulnerability testing
• Server-level firewall and intrusion detection systems
• Two-factor authentication (OTP) available

6.2 Data Retention Period

We retain information for as long as your account is active. Even after account closure, certain information may be kept for a defined period for legal, regulatory, or business reasons. Transaction records are retained for the period required under financial regulations.

7. User Rights

As a user of the melbets live platform, you have the following rights over your own information:

• Right to Access: You can view the information we hold about you by logging into your account or through our support team.
• Right to Correction: If any of your information is incorrect or outdated, you can request a correction through our customer support.
• Right to Opt Out of Marketing: You can opt out at any time to stop receiving promotional emails or messages.
• Right to Close Account: If you wish to stop using the service, you can request account closure.
• Right to Lodge a Complaint: If you have any concerns about data protection, contact us directly.

To exercise any of your rights, contact our customer support team. We provide assistance in Bengali and English via 24/7 live chat and email. For support regarding responsible gaming, please read our Responsible Gaming Guidelines.

8. Protection of Minors

melbets live strictly prohibits participation by anyone under the age of 21. We do not intentionally collect any information from minors.

We verify age through date of birth confirmation during the registration process. If a user creates an account using a false age and this is later proven, that account will be immediately suspended and the related information will be securely deleted.

If you, as a parent or child, believe that a minor has registered on our platform, please contact us immediately.

9. Policy Changes

melbets live may update this privacy policy from time to time. Revisions may be needed due to service improvements, legal changes, or technical reasons. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via your registered email or through platform notifications
• Provide a summary of the changes where necessary

If you continue using the platform after the updated policy is published, you will be considered to have agreed to the new policy. If you do not agree with the changes, you may request account closure.

To learn more about all our policies and guidelines, visit our About Us page, where the platform's values and operating principles are described.

10. Contact

If you have any questions, comments, or concerns about this privacy policy, please contact us. Our team is available 24/7 to assist in Bengali and English.

For answers to general questions, visit our FAQ section — where you will find answers to common questions about accounts, payments, and security.