melbets live Terms and Conditions
Please read the following terms carefully before opening an account, playing games, placing bets or using any service on this platform. You may not use the service if you do not agree to these terms.
1. General Introduction and Eligibility
These terms and conditions ("Terms") apply to the melbets live platform and all related services. They form a legal agreement between melbets live ("Platform", "we", "us") and the person using the platform ("Member", "you").
By registering an account or using any service, you acknowledge that you have accepted all clauses of these Terms. If you object to any clause, you must stop using the platform.
melbets live is only for persons aged 21 or older. Minors are strictly prohibited from opening an account or using any service. By using the platform, you confirm that you are over 21 years of age.
For details about our operating company and history, please visit our About Us page.
2. Account Registration and Management
2.1 Registration Process
To open an account on melbets live, you must provide your name, date of birth, mobile number and an active email address. All information given at registration must be accurate and complete. The platform reserves the right to suspend or close any account where false or incorrect information has been provided.
2.2 One Account Policy
Each member may operate only one account. Creating multiple accounts using the same person, the same device, the same IP address or the same payment method is strictly prohibited. If this policy is violated, all related accounts and their balances may be cancelled.
2.3 Account Verification
To ensure security and process payments, melbets live may request a copy of your national ID card or passport for identity verification. Withdrawals may be restricted until verification is complete.
2.4 Account Security
It is your responsibility to keep your login details, password and OTP confidential. If you notice any unauthorised activity on your account, you must notify the support team immediately. It is strongly advised not to share your password with anyone.
3. Deposit and Withdrawal Terms
3.1 Deposits
Deposits on melbets live are currently accepted via bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank and other major commercial banks). The minimum deposit amount is ৳100 for each method.
After a deposit is completed, it may take some time to appear in your account balance. If a deposit does not show within the expected time, please contact the support team.
3.2 Withdrawals
The minimum withdrawal amount is ৳800. Withdrawal methods are the same as deposit methods — bKash, Nagad, Rocket and bank transfer. Withdrawals are generally processed within 30 minutes to 3 hours.
Withdrawals can only be made via the same method used for the deposit. Funds cannot be transferred to a third-party account.
3.3 Fraud Prevention
In the event of any unusual or suspicious financial activity, melbets live may hold a withdrawal pending verification. Processing may be delayed until verification is complete.
4. Bonuses and Promotional Offers
4.1 Welcome Bonus
New members receive a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement on this bonus is 15 times the bonus amount. For example, a ৳1,000 deposit earns a ৳1,000 bonus, giving a balance of ৳2,000, and ৳15,000 (৳1,000 × 15) must be wagered before the bonus funds can be withdrawn.
4.2 General Bonus Terms
- The welcome bonus can only be received once per account.
- A bonus may only be usable on specified games — details will be found in the relevant promotion's terms.
- The bonus portion cannot be withdrawn until the wagering requirement has been met.
- The same deposit cannot be used more than once to claim a bonus.
- If any fraudulent activity is detected, the bonus will be cancelled.
4.3 Other Promotional Offers
Weekly recharge festivals, slot win boosts, cricket bonanzas and other offers will have their own terms, which will be stated on the relevant promotion page. Each offer's validity period, maximum bonus and wagering requirements are separate.
5. Betting and Gaming Policy
5.1 Bet Acceptance and Cancellation
melbets live reserves the right to cancel any bet due to technical errors, incorrectly published odds or any other reasonable cause. The stake of a cancelled bet will be returned to the member's balance.
5.2 Match Cancellation or Postponement
If a sporting event does not start at the scheduled time or is cancelled, bets will be handled according to the platform's set rules. Generally, if a match is not rescheduled within 24 to 48 hours, the bet will be treated as cancelled.
5.3 Odds Changes
In live betting, odds may change continuously. The odds at the time the bet is placed will be considered final, unless incorrect odds were displayed due to a technical error.
5.4 Responsible Gaming
melbets live encourages members to play responsibly. Every member has the right to use features such as deposit limits, self-exclusion and cooling-off periods. Details about these tools can be found on our Responsible Gaming page.
6. Prohibited Activities and Misuse
The following activities are strictly prohibited on the melbets live platform:
- Creating multiple accounts to take advantage of bonuses.
- Using bots, automated software or artificial intelligence to place bets.
- Selling, transferring or allowing a third party to use your account.
- Payment method fraud or use of unauthorised payments.
- Exploiting technical errors in the system.
- Threatening, harassing or insulting other members or staff.
- Operating an account on behalf of a minor.
- Using the platform for money laundering or any illegal financial activity.
If any of the above activities are detected, the account will be closed immediately and all balances and bonuses may be forfeited. melbets live reserves the right to take legal action if necessary.
7. VIP Program and Cashback
The melbets live VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate differs at each tier — from a maximum of 0.3% at Bronze up to a maximum of 1.5% at Diamond.
Weekly cashback applies to the net loss for that week (total amount lost minus total amount won). For example, a Gold tier member who has a net loss of ৳20,000 in a week will receive ৳20,000 × 0.9% = ৳180 cashback.
Moving to a higher tier depends on regular play. The detailed criteria for tier changes can be found on the melbets live VIP page. The platform reserves the right to change VIP benefits at any time, though existing members will be informed in due course.
8. Mobile App Terms
The melbets live Android (APK) and iOS apps are available through official channels. Downloading the app from third-party sources may pose security risks and the platform bears no responsibility for this.
These terms and conditions apply equally to all activity carried out through the app. Some features may be limited if the app is not updated — it is recommended that you use the latest version.
9. Privacy and Data Protection
melbets live takes the utmost care in collecting, storing and using members' personal data. All data transfers are secured through SSL encryption.
Full details of how your personal data is collected, used and protected can be found on our Privacy Policy page. By using the platform, you are also considered to have agreed to that policy.
Personal data is not shared with third parties, though exceptions may apply where there is a legal obligation. Members may request correction or deletion of their data.
10. Support and Complaint Resolution
The melbets live customer support team is available 24/7 via live chat and email, in both Bengali and English.
If you have a complaint, please first raise it through live chat. If it is not resolved, submit a formal complaint by email. We will aim to resolve complaints within a reasonable time after they are received.
For answers to common questions, visit our FAQ page — it contains detailed answers to frequently asked questions about deposits, withdrawals, bonuses and accounts.
11. Account Suspension and Closure
11.1 Closure at Member's Request
Any member may request closure of their account at any time through the support team. Any available balance must be withdrawn before the account is closed.
11.2 Suspension by Platform Authority
An account may be suspended or closed without prior notice in cases of breach of terms, fraud or any other prohibited activity. In such cases, any bonus amounts will not be returned, though the return of legitimate deposits will be reviewed.
11.3 Inactive Accounts
A maintenance fee may apply to accounts that remain inactive for an extended period, or the account may be archived. Members will be notified by email in advance.
12. Limitation of Liability
melbets live provides its services on an "as is" basis. The platform is not liable for any service disruption caused by technical issues, internet connectivity problems or third parties.
The platform is not responsible for the outcome of bets or games placed at a member's own decision. The platform bears no liability for financial losses resulting from gambling or betting.
melbets live will not be liable for any indirect, special or consequential damages, even if the possibility of such damages was known in advance.
13. Changes to Terms and Effectiveness
melbets live reserves the right to change, amend or remove any part of these Terms at any time. For significant changes, a notice will be published on the platform and registered members will be notified by email where possible.
Continuing to use the platform after any changes means you have accepted the new terms. If you object to the new terms, it is recommended that you request closure of your account.
If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will continue in full force.
Learn more about melbets live
Visit the pages below for details about the platform's services, policies and features.